FREE STANDARD SHIPPING FOR ALL AUSTRALIAN ORDERS - FREE EXPRESS SHIPPING ON ORDERS OVER $150 - FREE RETURNS UP TO 60 DAYS
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ORDERS & SHIPPING

ORDERS & SHIPPING

CAN I TRACK MY ORDER? 

All Australian standard orders sent from Ecofit Sports are sent via a traceable method via Sendle.  Once you provide your email address, we will link it to your order and you will receive automated shipping updates, or alternatively, you can visit https://try.sendle.com/tracking and enter your unique 6-character alpha-numeric tracking code to track your shipment.

Express and International orders are shipped via DHL Express.  You will be issued with a tracking number along with your order confirmation email and you can track your shipment at:  https://www.dhl.com/au-en/home/tracking.html

 

WHEN WILL MY ORDER BE SENT OUT?

As soon as we receive your order, we begin to process, pick and pack your order, ready for dispatch. Orders are dispatched between Monday - Friday 9.00am - 5.00pm AEST/AEDT. Please allow up to 48 hours from order confirmation to dispatch.

 

HOW LONG DO DELIVERIES TAKE?

Australia Delivery
All standard Australian orders are sent via Sendle or Express via Aus Post:

  • Standard Shipping: 2-5 business days from dispatch
  • Express Shipping: 1-2 business days from dispatch

International Delivery
All Standard International orders are sent via Sendle or Express via DHL Express:

  • Standard Shipping: 4-6 days for countries near Australia, and up to 15 days for countries further away.
  • Express Shipping: A door-to-door delivery by the end of the next possible business day.

WILL I BE CHARGED CUSTOMS AND DUTIES TAXES?

International orders may incur import duties and taxes, these are payable by you, the customer.
If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.
If you are unsure about any of the information provided or have any further queries, please contact us at support@ecofitsports.com.au 


PAYMENT

WHAT PAYMENTS DO YOU ACCEPT?

We accept payments from the following merchants through our secure Shopify payment gateway:

  • Maestro
  • Mastercard
  • Visa
  • PayPal
  • Google Pay
  • AfterPay 

WHAT IS THE CURRENCY CONVERSION?

  • Currency conversion means you pay and order your items in your country's native currency, which means no conversion fees!

The currencies supported via our multi-currency gateway are:

  • Australian Dollar (AUD) (this is our default currency)*
  • United States Dollar (USD)
  • Canadian Dollar (CAD)
  • Pound Sterling (GBP)
  • Euro (EUR)
  • Hong Kong Dollar (HKD)
  • Japanese Yen (JPY)
  • New Zealand Dollar (NZD)
  • Singapore Dollar (SGD)
  • Chinese Yuan
  • Indian Rupee
*if you don’t see your currency above, the total order amount will appear in our default currency at checkout; AUD. However, don't be alarmed as it will convert to your usual currency as it will state in your bank account. This means, you will still get charged in your usual currency after payment but will the website will state the dollar amount in AUD at checkout.