FREE STANDARD SHIPPING FOR ALL AUSTRALIAN ORDERS - FREE EXPRESS SHIPPING ON ORDERS OVER $150 - FREE RETURNS UP TO 60 DAYS
Close

Join Our Community

Shop today and automatically receive 10% off your first order at checkout.


Sign up for exclusive discount codes, new releases, upcoming sales events and more.



FAQ

ORDERS & SHIPPING

CAN I TRACK MY ORDER? 

All Australian standard orders sent from Ecofit Sports are sent via a traceable method via Sendle.  Once you provide your email address, we will link it to your order and you will receive automated shipping updates, or alternatively, you can visit https://try.sendle.com/tracking and enter your unique 6-character alpha-numeric tracking code to track your shipment.

Express and International orders are shipped via DHL Express.  You will be issued with a tracking number along with your order confirmation email and you can track your shipment at:  https://www.dhl.com/au-en/home/tracking.html

 

WHEN WILL MY ORDER BE SENT OUT?

As soon as we receive your order, we begin to process, pick and pack your order, ready for dispatch. Orders are dispatched between Monday - Friday 9.00am - 5.00pm AEST/AEDT. Please allow up to 48 hours from order confirmation to dispatch.  Once orders are processed, they can't be cancelled.

 

HOW LONG DO DELIVERIES TAKE?

Australia Delivery
All standard Australian orders are sent via Sendle or Express via Aus Post:

  • Standard Shipping: 2-5 business days from dispatch
  • Express Shipping: 1-2 business days from dispatch

International Delivery
All Standard International orders are sent via Sendle or Express via DHL Express:

  • Standard Shipping: 4-6 days for countries near Australia, and up to 15 days for countries further away.
  • Express Shipping: A door-to-door delivery by the end of the next possible business day.

WILL I BE CHARGED CUSTOMS AND DUTIES TAXES?

International orders may incur import duties and taxes, these are payable by you, the customer.
If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.
If you are unsure about any of the information provided or have any further queries, please contact us at support@ecofitsports.com.au 


PAYMENT

WHAT PAYMENTS DO YOU ACCEPT?

We accept payments from the following merchants through our secure Shopify payment gateway:

  • Maestro
  • Mastercard
  • Visa
  • PayPal
  • Google Pay
  • AfterPay 

WHAT IS THE CURRENCY CONVERSION?

  • Currency conversion means you pay and order your items in your country's native currency, which means no conversion fees!

The currencies supported via our multi-currency gateway are:

  • Australian Dollar (AUD) (this is our default currency)*
  • United States Dollar (USD)
  • Canadian Dollar (CAD)
  • Pound Sterling (GBP)
  • Euro (EUR)
  • Hong Kong Dollar (HKD)
  • Japanese Yen (JPY)
  • New Zealand Dollar (NZD)
  • Singapore Dollar (SGD)
  • Chinese Yuan
  • Indian Rupee
*if you don’t see your currency above, the total order amount will appear in our default currency at checkout; AUD. However, don't be alarmed as it will convert to your usual currency as it will state in your bank account. This means, you will still get charged in your usual currency after payment but will the website will state the dollar amount in AUD at checkout.

 

 
WHAT IS YOUR RETURN POLICY?
  • Free returns for Australian customers. Products must be returned within 60 days of receiving your order.
  • Products must be unworn and unwashed.
  • We only offer refunds onto the original payment method used to make the order.
  • Exchanges are not part of our returns policy.
  • International customers will be required to pay for Return Shipping, however we will contribute $10 that will be included on your refund.
  • You will be issued with a Returns Label as part of the returns process, please ensure you use this when returning your item to assist us in processing your return as fast as possible.

*Please note all returns are sent back to our warehouse in Melbourne, Australia.

WHAT IF MY ITEM IS FAULTY OR DAMAGED?

In the unlikely event that your item is faulty or damaged, you can contact us at returns@ecofitsports.com.au with a description and images of your product fault and we will walk you through the process of lodging a return.

DO I HAVE TO PAY FOR RETURN POSTAGE?

For Australian customers, we will cover the cost of returns within 60 days. Ecofit Sports does not cover the cost of return postage or insurance for International customers. We recommend using a post service with a tracking number.

HOW DO I RETURN MY PACKAGE?

At Ecofit Sports we are happy to offer a 60 day return policy for change of mind.

To initiate a return please email returns@ecofitsports.com.au with your order number, product name/colour/size and reason for return and a member of our team will be in contact with a Returns Authorisation number and Returns Form to lodge your return.